Refund Policy

We want you and your pet to be completely happy with every purchase from FurryTrail. If you’re not satisfied, here’s how we handle returns and refunds:

30-Day Money-Back Guarantee
If for any reason you’re not happy with your order, you can request a refund within 30 days of receiving your product.

How to Request a Refund:
Email us at furrytrailhelp@gmail.com with your order number and reason for the return. Our support team will guide you through the process.

Return Conditions:

• Products must be unused and in the original packaging.

• Items showing signs of wear or damage may not be eligible.

Refund Processing:
Once we receive and inspect your returned item, we’ll process your refund within 5–7 business days. Refunds will be issued to your original payment method.

Shipping Costs:
Shipping fees are non-refundable. You are responsible for return shipping costs unless the item was defective or damaged upon arrival.

Damaged or Defective Items:
If your order arrives damaged or defective, please contact us immediately at furrytrailhelp@gmail.com. We’ll make it right by offering a replacement or refund.